When Will My Order Arrive?

We ship all orders via Australia Post for reliable, trackable delivery. Once your order is processed and collected, you will receive an email with a tracking link. Click your tracking number to view real-time updates and your estimated delivery date.

Estimated Delivery Times

Australia

  • VIC: 2–5 business days
  • NSW / ACT: 3–6 business days
  • SA / QLD / TAS: 4–6 business days
  • NT / WA: 5–7 business days

International

  • United States: 10–20 business days
  • United Kingdom: 10–20 business days
  • New Zealand: 9–15 business days
  • Europe: 10–20 business days

Safe Drop and Signature

By default, Australia Post will leave your parcel in a safe location if no one is home. If you prefer to sign for your delivery, add a note at checkout. If you are unavailable, a card will be left and your parcel can be collected from your local post office.

Address Changes

If your shipping address is incorrect, contact us immediately. Once shipped, we cannot reroute parcels; however, you may request a redirection through your local post office.

Failed Deliveries

If your parcel is returned due to an incorrect address or another customer-related issue, we can resend it once the correct address is provided. In such cases, you will need to cover the full shipping cost, even if your original order qualified for free shipping.

Damaged Products

We never send damaged products. If your order arrives damaged, please contact us immediately. We will lodge a damage report with Australia Post, who will conduct an official investigation. We take responsibility for ensuring your order is delivered safely and will work with you to resolve any issues promptly.

Import Duties (International Orders)

Taxes, duties, or tariffs may apply depending on your country’s regulations. These charges are not included in the product price or shipping fee.

The customer is responsible for paying any applicable import duties or taxes. Couriers such as DHL or your local postal service will not deliver goods until all charges are paid.

Guide for common destinations:

  • European countries and Canada – GST/VAT generally applies upon arrival; duties may also apply over certain thresholds.
  • USA – No import duties or taxes unless your order exceeds USD $800.
  • New Zealand – No import duties or taxes unless your order exceeds NZD $1,000.

Returns Policy

If you are unhappy with our products, which we genuinely regret, we will happily issue a replacement or refund provided the items are returned within 30 days of receipt of your order in their original condition.

  • Refunds apply only to the returned or damaged items.
  • All returned items must be in original, resalable condition.
  • Australian customers can return items using their local postal service.
  • You are responsible for paying your own return shipping costs.
  • All return packages must be sent via a trackable service.
  • We cannot take responsibility for items damaged during return transit.